Castelnuovo Berardenga - Siena and Chianti
4 Jul 2026 - 22 Aug 2026
22 Aug 2026 - 26 Sep 2026
26 Sep 2026 - 7 Nov 2026
7 Nov 2026 - 19 Dec 2026
19 Dec 2026 - 2 Jan 2027
2 Jan 2027 - 9 Jan 2027
9 Jan 2027 - 20 Mar 2027
20 Mar 2027 - 22 May 2027
22 May 2027 - 10 Jul 2027
10 Jul 2027 - 28 Aug 2027
28 Aug 2027 - 2 Oct 2027
2 Oct 2027 - 13 Nov 2027
13 Nov 2027 - 18 Dec 2027
18 Dec 2027 - 1 Jan 2028
Distances and driving time
Distances and driving time
August 6, 2026
Family with young children
Denmark
Overall we had a lovely stay. The villa looked like the pictures, the crib provided for our baby was comfortable and there were some cute extras included like pool games and more comfortable seating for the pool area. The beds were super comfortable and I guess we have a previous reviewer to thank for that! However, a few things fell short during our stay: 1. The service provided by the management team was sub par. We had a couple of occasions where equipment broke down such as the fridge and the dishwasher and we either received very delayed responses or no response at all. We understand equipment can malfunction at any property, however, it was the lack of service or response that was the issue. I would rate the service provided low as it is the slowest response rate I have received. 2. It was very hot when we were there (above 38 degrees) and the ceiling fan provided in the kitchen/living area was pretty useless. The fastest setting was still slow and it really heats up when you cook. Again we requested a standing fan from management to which we received no response. 3. We spent 3 weeks in the room close to the jacuzzi with a double bed, it was great. However, the other room was not so great. There was a strong smell of must/damp and I didn't feel comfortable in there for long as it bothered my eyes and nose. I believe it's coming from the rugs which may be old and not sufficiently cleaned. I would advise changing these or finding the source of the smell. 4. The WiFi was pretty terrible especially on phones and there's no 5G in the area. Therefore doing administrative work was difficult and taxing. Also occasionally it cut out completely. The club house, Osteria alla Villa, brancaia
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your stay, particularly the comfort of the villa, the pool area and the thoughtful extras provided. We appreciate your comments regarding the service, WiFi and bedroom. The local team aimed to assist as quickly as possible with any issues reported during your stay and would have been available to help further had additional concerns been raised. Appliance issues can occasionally occur, but every effort was made to respond and provide support when notified. We're sorry that the WiFi connection did not meet your expectations. As the property is located in a rural hamlet, signal strength can sometimes vary despite the internet service available. We were also sorry to learn of the musty smell in one of the bedrooms and, following your comments, a professional clean of the rug has been arranged. Thank you again for your feedback, which helps us and the property team continue to improve the guest experience.